Welcome
IT Professional with 15+ years of technical support experience managing enterprise infrastructure across macOS and Windows environments.
Proven expertise in device management, identity and access administration, cloud platform management, and end-user support at scale. Skilled in implementing security policies, managing IT infrastructure for distributed teams, and creating scalable solutions for growing organizations.
Core Competencies
Device & Infrastructure Management
- Mosyle, Intune, JAMF (Pro, Security Portal)
- Active Directory, Microsoft Entra ID, Okta
- macOS and Windows management
- VPN and Print Servers
- Hardware Imaging & Deployment
Cloud & Collaboration
- Google Workspace
- Microsoft 365
- AWS
- Patch Management
- Zoom, GitHub, Notion
Professional Experience
Endpoint Administrator
Havergal College
January 2022 – Present
- Manage and configure fleet of macOS and Windows devices using modern device management platforms
- Procure hardware and manage IT inventory to ensure timely device availability for staff and students
- Deploy and maintain security configurations across 2,500+ devices supporting faculty, staff, and students
- Oversee patching and security updates for both physical servers and virtual machines on a monthly basis
- Provide technical support for escalated issues and collaborate with service desk team
Service Desk Technician
Havergal College
May 2014 – December 2021
- Managed Mobile Device Management (MDM) for 800+ devices using Intune and JAMF, including configuration profiles and policy deployment
- Administered Active Directory, Microsoft 365, Google Workspace for Education, supporting 2,500+ users
- Implemented identity and asset management for all end-user devices with automated patch management
- Performed full OS imaging and deployment of macOS and Windows computers annually
- Managed user onboarding and offboarding processes, including account provisioning and access control
- Maintained VoIP systems, print servers, and managed IT asset procurement and budgeting
Help Desk Support
Micros Oracle
January 2012 – April 2014
- Provided multi-level technical support to clients across Canada with strong focus on customer satisfaction
- Trained and mentored new support staff on troubleshooting and customer service best practices
Technical Support Specialist
Patheon by Thermo Fisher Scientific
December 2009 – January 2012
- Maintained Active Directory, Print Servers, and Microsoft Exchange infrastructure for Greater Toronto Area (GTA)
- Imaged and deployed Windows systems across multiple locations
- Supported global users remotely via VPN using follow-the-sun support model
PC Technician
Tech4U Onsite Computer Services, Markham, ON
December 2006 – December 2011 (Consultant basis)
- Onsite computer diagnosis, repair, and configuration
- Malware removal and system optimization
- Operating system installation for Windows and macOS
- Blue Screen of Death (BSOD) resolution and prevention
PC Technician (Full-Time / Part-Time)
Canada Computers, Vaughan, ON
February 2008 – February 2011
- Diagnosed PC issues brought in by customers
- Custom-built computers to customer specifications
- Installed, upgraded, updated and configured all PCs to customer specifications
- Provided technical support and customer service on computer related issues
- Responded to customers within 48 hours regarding issues and repair costs
- Tested all return products to ensure they were in working order
Laptop Technician
Flextronics, Newmarket, ON (via Aerotek Staffing Agency)
February 2007 – February 2008
- Repaired laptops from customers, off lease or directly from IBM/Lenovo
- Worked on Apple MacBook laptops and refurbished them to new condition
- Entered laptop specifications and logged them into company's database
Product Tester
Best Buy, Brampton, ON
Seasonal 2007
- Tested all return products from company except for fridges and refrigerators
- Ensured all return products were in working order or sent to repair facilities
- Wiped personal data from desktops and laptops if they were in working order
- Entered product results into the company's database
Test & Audit Technician
CDI Computers, Markham, ON
June 2005 – February 2006
- Repaired customer computers to factory default settings
- Entered product results into the company's database
Certifications & Languages
Professional Certifications
CompTIA A+
JAMF 100
JAMF 200
JAMF 270
JAMF 300
JAMF 370
Languages
- English - Native Proficiency
- Cantonese - Native Proficiency
- Mandarin - Limited Working Proficiency
Get In Touch
Feel free to reach out if you'd like to connect. I check my emails daily and am happy to discuss IT solutions, career opportunities, or collaborate on projects.